In my work I get to see the very best of what credit unions do to serve their members…and sometimes I find something extraordinary to learn about and to share to our REAL Solutions readers. One such place is Harbor One Credit Union’s Multi-Cultural Banking Center.
I, along with our field coaches and league liaisons, had the opportunity to visit the center and to see first hand credit union philosophy – I mean business philosophy working. This sustainable banking operation builds solid partnerships to bring the best of financial and social services to unbanked working immigrants.
At the same time the financial services are affordable but are sustainable building reserves for other members. For this reason, I asked Field Coach, Mark Lynch to delve into what it takes to build this operation so that other credit unions can determine if they too can offer immigrants sterling service….
Jim Blake President/CEO was clear this was a business decision for them – a good one as the credit union has seen double digit growth in both membership and assets in recent months. This is a must-read.