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Accel Credit Counseling

Credit Union :CoVantage Credit Union
Assets :$739,816,000
Address :723 Sixth Avenue | Antigo, WI 54409

Rates, Fees, and Terms :

  • Accel Credit Counseling is open to any CoVantage Credit Union member, and is offered at no cost.
  • Accel Credit Counseling provides assistance with personal and family budgeting, understanding credit reports, money management, debt repayment, and learning how to avoid bankruptcy & repossession. The program also provides housing counseling with HUD-approved counselors who can help members with everything from pre-purchase education, closing support and foreclosure prevention.
  • Counselors are available 6 days per week, 7am to 11pm Monday through Thursday; 7am to 6pm Friday; 8am to noon Saturday.
  • Members can contact Accel over the phone for immediate help with any financial questions, or they can request a free in-person financial counseling session. Members can request multiple sessions with the same counselor or take advantage of different counselors.
  • If a debt management plan is appropriate, the financial counselor will work with creditors to negotiate concessions and/or payment agreements. The fees charged for this service are often $25 to $50 per month by other credit counseling agencies; however, CVCU offers this service free to their members.

Marketing Strategy :

  • Website
  • Brochures in lobby
  • Employee referral
  • Credit Union Newsletter

Program Results/Statistics :

  • Currently there are 154 members on a debt management plan.
  • Over 1,700 calls were received by the Accel counselors from CVCU member in 2012. Accel will be opening an office Wausau WI in 2013 for members who wish to have a face-to-face meeting.

Member Benefits :

  • Immediate access to free, professional financial counselors
  • At a $25 per month savings, this represents $42,200 annual savings to CVCU members
  • Provides financial literacy and a documented plan for members to meet their financial goals

Additional Information :

CoVantage Credit Union (CVCU) members appreciate the immediate access to counselors under the Accel Credit Counseling program. It is often a difficult decision to call a counselor. When the member calls, they are not placed on hold nor do they need to leave a message for a call back. They are connected with a counselor directly who addresses their questions right away. Members frequently call back to discuss further issues because they found the information received helpful and the process painless.